Refund policy

Return, Refund, and Warranty Policy

At Tech and Service Xpress, we strive to provide high-quality products and excellent customer service. Please carefully read our return, refund, and warranty policies outlined below:

Warranty Coverage

We offer a 6-month warranty on eligible items. Please note:

  • Warranty applies only to manufacturer defects. It does not cover physical damage, wear and tear, or user-related issues such as scratches, dents, or misuse.
  • Screen protectors and certain other accessories are not covered under warranty.

Defects Within Two Weeks:

  • If your product encounters a manufacturer defect within two weeks of purchase, we will provide a full refund or replacement with no issues.

After Two Weeks:

  • Warranty claims will follow the guidelines set by the Australian Competition and Consumer Commission (ACCC):
    • Minor Issues: Eligible for a one-time exchange.
    • Major Issues: Eligible for a full refund.

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases. Please choose your items carefully before completing your order.

How to Submit a Warranty Claim

To make a warranty claim, contact us with:

  • Proof of purchase (e.g., receipt or order confirmation).
  • A detailed description of the issue, including photos or videos if applicable.
    You can reach us via the Contact Us section of our website.

For additional information, refer to the ACCC Repair, Replace, Refund, Cancel Guidelines.

Contact Us

If you have questions or need assistance, our friendly customer service team is here to help! Visit the Contact Us section on our website.

Thank you for shopping with Tech and Service Xpress!